Privacy Policy

Last updated: March 19, 2026

Last updated: March 20, 2026

Powder ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at powder.ai and use the Powder platform, including any related services, features, or content (collectively, the "Service").

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Service immediately.

1. Information We Collect

Account Information. When you create an account, we collect your name, email address, company name, job title, and password.

Usage Data. We automatically collect information about how you interact with the Service, including your IP address, browser type, device information, pages visited, features used, timestamps, and referring URLs.

Connected Sources. When you connect third-party tools (e.g., helpdesks, CRMs, knowledge bases), we access and index content from those sources solely to provide answers and actions within the Service. We do not use this content for any other purpose.

Conversation Data. We store the queries you submit and the responses generated by Powder to provide, maintain, and improve the Service.

Payment Information. If you subscribe to a paid plan, our payment processor collects your billing details. We do not store credit card numbers on our servers.

2. How We Use Your Information

We use collected information to:

Provide, operate, and maintain the Service
Process your transactions and manage your subscription
Respond to your inquiries and provide customer support
Generate AI-powered answers, drafts, and actions based on your connected sources
Monitor and analyze usage patterns to improve the Service
Detect, prevent, and address technical issues, fraud, or security threats
Send you updates, security alerts, and administrative messages
Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

Service Providers. Third-party vendors who assist us in operating the Service (hosting, analytics, payment processing), bound by confidentiality obligations.
AI Model Providers. Queries may be processed by third-party AI model providers. We anonymize and strip personally identifiable information where possible. We do not allow model providers to use your data for training purposes.
Legal Requirements. If required by law, regulation, legal process, or governmental request.
Business Transfers. In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Conversation data is retained for up to 12 months unless you delete it sooner. When you delete your account, we remove your personal data within 30 days, except where retention is required by law.

5. Data Security

We implement industry-standard security measures, including encryption in transit (TLS 1.2+) and at rest (AES-256), access controls, and regular security audits. Powder is SOC 2 Type II compliant. While we take reasonable precautions, no method of transmission or storage is 100% secure.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict certain processing activities
Request data portability
Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, contact us at privacy@powder.ai.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, where applicable.

8. Children's Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us at privacy@powder.ai and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.